Privacy Policy

Last updated: January 2026

1. Who we are

Tech Fixed is a UK-based sole trader business operating under the name Tech Fixed. We are the data controller for the personal data described in this policy.

If you have any questions about this policy or how your data is handled, you can contact us at info@techfixed.co.uk.

2. What personal data we collect

We only collect personal data that you choose to provide to us when you contact us. This may include your name (if provided), your email address, your phone number (if you call or text), and any information you include in your message.

We do not use contact forms on our website.

3. How we collect your data

We collect personal data when you email us directly, or when you call or text us using the contact details shown on our website.

Our website may also generate basic server logs (such as IP address, date and time of access) for security and maintenance purposes.

4. How we use your data

We use your personal data only to respond to your enquiries, communicate with you about our services, and maintain the security and operation of our website.

We do not use your data for marketing purposes unless you explicitly ask us to do so.

5. Lawful basis for processing

Under UK GDPR, we process your personal data on the basis of legitimate interests. Our legitimate interest is responding to enquiries from people who contact us about our services. This processing is necessary, expected, and has minimal impact on your privacy.

6. How we store and protect your data

Your data is stored securely in email systems and only accessed when necessary. We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

7. How long we keep your data

We keep personal data only for as long as necessary. Enquiry emails are typically retained for up to 24 months. Messages that do not lead to further communication may be deleted sooner. Data may be kept longer if required for legal or accounting reasons.

8. Sharing your data

We do not sell or rent your personal data. Your data may be processed by trusted service providers (such as email or website hosting providers) only where necessary to operate our business and website.

9. International transfers

We do not intentionally transfer personal data outside the UK. If any service providers process data outside the UK, appropriate safeguards are used to protect your information.

10. Your data protection rights

Under UK GDPR, you have the right to access your personal data, request correction of inaccurate data, request deletion of your data, and object to or restrict how your data is processed. To exercise any of these rights, contact us at info@techfixed.co.uk.

If you are not satisfied with how we handle your data, you have the right to complain to the UK Information Commissioner's Office (ICO).

11. Cookies

We do not use cookies for analytics, tracking, or advertising purposes. Our website does not use non-essential cookies, and no cookie consent banner is required.

12. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.